Frequently Asked Questions

Products

What you’d purchase at the store is what you’ll now find right at your door because we’re totally here to make it easy!

With that in mind, we use multiple trusted brands from both large & local vendors (Always, Organyc, Summer’s Eve, Tampax, etc.) to ensure your satisfaction. 

We DO have an Organic option for both our Tampon & Pad boxes! Packed with all your essentials, you can totally skip the store run! Check it out here

For our standard Ultimate RYM Pad & Tampon boxes, products offer 100% cotton surfaces to support sensitive skin, they are not 100% organic.

Shipping

Once we receive your order, we whip right to our RYM stations to have it processed & headed your way in 2 business days. From there, priority postal shipping takes *approximately 2-3 business days for delivery.

*Please be mindful of recent post office shipping adjustments due to COVID-19. Check out our FAQ on how it may impact your delivery!

Although our timeline for processing in 2 business days remains the same, postal shipping delays may occur due to volume & reduced postal staffing during the COVID-19 pandemic. 

Once your order has shipped, you’ll receive a notice with your accompanied tracking number to reference estimated delivery times. If at anytime throughout the process you need our assistance with locating a package, contact us anytime at: rockwithus@rockyourmonth.com

Right now we ship to the United States (free with every box purchase) & Canada (shipping fees calculated at checkout), but we‘re working to expand our territory soon. Everyone deserves to rock their month!

Returns

Due to the sensitive nature of the products we offer, we cannot accept returns (for hygienic purposes). BUT we always want to keep a smile on your face, so reach out to us anytime & we’ll work to resolve any issue, guaranteed! 😊

Subscriptions

When purchasing a box, you’ll have the option for a one-time purchase or discounted monthly subscription; select monthly subscription. It’s just that easy!

Once you set up your account during checkout, you’ll be all set & ready to rock with auto-pay renewing monthly. And remember, you can make adjustments or cancel anytime!

Once your initial subscription order is complete, your next box will auto-charge & ship every 30 days from your original date of purchase

If you need it sooner or even need to skip a month, update your request in your account profile or reach out to us & we’ll get you rocking in no time!

Once you set up your monthly subscription profile, you can log into your account anytime to pause, cancel or complete the following:

  • Update your shipping address
  • Change personal/profile information 
  • Speed up your next order if you need it sooner
  • Add to your subscription 
  • Check your VIP points for discounts and free boxes

Military

First & foremost, we salute you! As a current service member or veteran, you can enjoy:

  • Exclusive Discounts (you must verify through our GovX link to prove eligibility)
  • Free box delivery to all *CONUS PCS locations
  • Unlimited shipping address updates anytime

*Currently we ship to U.S. & Canada locations only. We’re aiming to expand our shipping territory soon. 

Still have questions? Click the Contact Us tab below, speak to someone directly through our Chat Now link, or send an email to: customercare@rockyourmonth.com Either way, we’re here to rock with you!